Let 'Soggy Dog' Be Your One Stop Shop to Care for Your Pet, Inside and Out
Our mission statement is that we utilize and provide the very best quality of foods, tools, products, and services to make your dog look and feel their very best. When your pet is with us, they are treated as if they are our very own.
Our Policies
Client Information Policy
We keep detailed records of your dog's
general heath and condition which we use to provide the best care possible
while in our charge. This information helps us to make sure each visit is
tailor made to your dog's unique needs and ensure we use the most appropriate
product or handling procedures possible to make them look and feel their best.
Please advise us of any existing medical conditions or if any general health
changes occur between grooms. We never share this information with 3rd
parties.
Dematting policy
At Soggy Dog, we groom humanely. Removing
matts is extremely painful and distressing to dogs. As such, we only attempt to
dematt ONCE in accordance with industry standards and in the interest of well
being for the animals in our care. If more than 15 minutes is required to
dematt, the dog will get a comfortable clip. Upon subsequent visits if the dog
returns in matted condition, we will make NO attempts to dematt and the dog
will immediately be clipped. It is the owner's duty to maintain their pet's coat
between professional grooms and we are always more than happy to instruct as to
the best way to take care of their dog's coat on a regular basis.
We make no attempts to dematt infirmed or
elderly dogs or puppies or dogs with pelted coats. They will immediately get a
comfortable clip.
Please note: our regular grooming charge
does not include dematting charges, as any dematting or pre-clip due to
excessive matting or ‘pelting’ requires considerably more time for labor as
well as product and equipment wear and tear.
Cancellation policy
Please let us know 48 hours prior if you
cannot make your scheduled appointment. Spaces are limited, so if we are
notified in a timely manner we can rebook the spot with someone on our waiting
list. Failure to do so may require a future deposit.
Soggy Dog Pet Grooming 2001 E 7th St, Long Beach, CA 90804 (562) 432-6934
